Pawsitive Coaching
Terms & Conditions
Welcome to Pawsitive Coaching. By engaging our services, booking appointments, purchasing packages, attending training sessions, or using our website, you agree to the following Terms & Conditions.
1. About Pawsitive Coaching
Pawsitive Coaching provides positive reinforcement training, behaviour coaching, puppy education, Animal Kinesiology, Animal Reiki, wellbeing support, workshops, educational resources, and related services for animals and their guardians.
Our services are designed to support animal wellbeing, learning, confidence, and the human-animal relationship through compassionate, evidence-informed, and holistic approaches.
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2. Veterinary Care & Health Disclaimer
Pawsitive Coaching does not provide veterinary diagnosis, treatment, prescription, or medical advice.
Animal Kinesiology, Reiki, and other wellbeing services are complementary modalities intended to support overall wellbeing and are not a substitute for veterinary care.
Clients agree to seek veterinary advice for any health concerns and to inform Pawsitive Coaching of any known medical conditions, injuries, illnesses, medications, or relevant health information that may impact the animal’s participation in services.
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3. Behaviour & Training Disclaimer
Animal behaviour is influenced by many factors, including but not limited to:
* Genetics
* Health and medical conditions
* Previous experiences
* Environment
* Management practices
* Learning history
* Consistency of implementation
As every animal and situation is unique, Pawsitive Coaching cannot guarantee specific behavioural or training outcomes.
Recommendations and coaching are provided in good faith and are intended to support positive progress; however, success depends on numerous factors beyond our control.
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4. Positive Reinforcement Approach
Pawsitive Coaching is committed to force-free, positive reinforcement-based training methods.
Services do not include the use of punishment-based training techniques, physical corrections, intimidation, fear-based methods, or aversive training equipment.
Clients acknowledge that behaviour change is a process that requires patience, consistency, and ongoing practice.
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5. Client Responsibilities
Clients agree to:
* Provide accurate and complete information regarding their animal.
* Disclose any history of aggression, biting, reactivity, or other behavioural concerns.
* Follow safety recommendations provided during sessions.
* Ensure their animal is appropriately managed and supervised.
* Seek veterinary assessment when recommended.
* Maintain responsibility for their animal at all times unless otherwise agreed in writing.
Failure to disclose relevant information may impact the effectiveness and safety of services.
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6. Animal Welfare
The welfare and wellbeing of the animal will always be prioritised.
Pawsitive Coaching reserves the right to modify, postpone, or discontinue any activity if it is believed that continuing may compromise the safety or wellbeing of the animal, guardian, or others present.
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7. Assumption of Risk
Clients acknowledge that working with animals involves inherent risks.
These risks may include, but are not limited to:
* Scratches
* Bites
* Falls
* Property damage
* Behavioural incidents
* Interactions with other animals
By participating in services, clients voluntarily accept these risks.
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8. Limitation of Liability
To the maximum extent permitted by Australian law, Pawsitive Coaching shall not be liable for any injury, illness, loss, damage, expense, behavioural incident, or consequential loss arising from participation in services, implementation of recommendations, or interactions involving an animal.
Nothing in these Terms & Conditions excludes rights that cannot be excluded under Australian Consumer Law.
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9. Animal Kinesiology & Reiki Services
Animal Kinesiology and Animal Reiki are complementary wellbeing modalities that aim to support relaxation, balance, and overall wellbeing.
Responses vary between animals and no specific outcomes are guaranteed.
These services are not intended to diagnose, treat, cure, or prevent any medical or behavioural condition.
Clients acknowledge that these services are complementary and should not replace appropriate veterinary care.
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10. Bookings & Payment
Payment is required prior to or at the time of service unless otherwise agreed.
Packages must be paid for in accordance with the agreed payment arrangement.
Pawsitive Coaching reserves the right to refuse or suspend services where payment remains outstanding.
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11. Cancellations & Rescheduling
Appointments may be rescheduled with a minimum of 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 100% of the session fee.
Failure to attend a scheduled appointment without notice may result in forfeiture of the session fee.
Exceptions may be considered at the discretion of Pawsitive Coaching in cases of emergency or unforeseen circumstances.
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12. Package Validity
Unless otherwise stated, prepaid packages must be used within 12 months of purchase.
Unused sessions beyond this period may be forfeited unless alternative arrangements have been agreed in writing.
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13. Refund Policy
Services already provided are non-refundable.
Refund requests for prepaid packages will be considered on a case-by-case basis and may be subject to administrative fees or deductions for services already delivered.
Nothing in this policy limits your rights under Australian Consumer Law.
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14. Photographs, Videos & Testimonials
Pawsitive Coaching may request permission to use photographs, videos, testimonials, or case studies for educational and marketing purposes.
No client or animal images will be used without consent.
Clients may withdraw consent for future use at any time by contacting Pawsitive Coaching.
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15. Intellectual Property
All materials provided by Pawsitive Coaching, including but not limited to:
* Guides
* Handouts
* Workbooks
* Videos
* Training resources
* Website content
* Social media content
remain the intellectual property of Pawsitive Coaching.
These materials may not be copied, reproduced, distributed, modified, sold, or shared without prior written permission.
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16. Website Information
Information provided on this website, social media platforms, blogs, handouts, guides, and educational resources is intended for general educational purposes only.
It should not be considered veterinary, medical, legal, or professional advice.
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17. Privacy
Pawsitive Coaching is committed to protecting your privacy and handling personal information responsibly.
Information collected may include:
* Name
* Phone number
* Email address
* Address (where relevant for in-home services)
* Information relating to your animal, including behaviour, training history, wellbeing, and health information voluntarily provided by you
* Information submitted through website enquiry forms, bookings, questionnaires, or client intake forms
This information is collected to:
* Respond to enquiries
* Provide services and support
* Prepare personalised training, behaviour, or wellbeing recommendations
* Manage appointments and bookings
* Process payments and invoices
* Improve services and client experience
Pawsitive Coaching takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information will not be sold, rented, or shared with third parties except where required by law, necessary to provide services, or with your consent.
You may request access to or correction of your personal information by contacting Pawsitive Coaching using the details provided below.
By engaging our services or using our website, you consent to the collection and use of information in accordance with this Privacy section.
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18. Changes to Terms & Conditions
Pawsitive Coaching reserves the right to update these Terms & Conditions at any time.
The most current version will always be available on our website.
Continued use of our services constitutes acceptance of any updated Terms & Conditions.
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19. Contact Information
Pawsitive Coaching
Phone: 0488 222 364
Email: pawsitivecoaching@icloud.com
Website: www.pawsitivecoaching.com.au
ABN: 22 384 483 164
By engaging the services of Pawsitive Coaching, you acknowledge that you have read, understood, and agree to these Terms & Conditions.